Aspasia adapts to the way your claims team already works: scripts, rules, authority limits, regional regulations, communications, and handoffs.
Claims advance through states defined by your own operating model, not a generic software process.
Extract all material facts from the inbound claim — incident details, vehicle, claimant identity, and third-party data — and open a canonical claim record.
Review Step 1 and verify coverage eligibility, applicable limits, deductibles, and any exclusions against the policy wording in force at the date of loss.
Cross-reference incident details, vehicle registration, and claimant history. Surface fraud signals and stage-collision patterns for SIU review.
Estimate repair costs from submitted photographs and evidence against approved labour rates, parts pricing, and salvage thresholds.
Present adjustment recommendation with full policy citations, confidence score, and formal sign-off queue entry for the assigned adjuster.
Bring the rulebooks, scripts, thresholds, and standards that define how your claims team works, including the legal and regulatory regimes bound to each region. Aspasia adapts to them.
Carrier playbook · Ireland motor · v4.1
Aspasia
workflow engine
Internal rules and regional obligations become executable claim states, gates, and handoffs.
Your operating model determines how the claim moves. Aspasia encodes the playbooks, regional legal requirements, roles, states, communications, and decision gates that already govern your claims operation.
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Aspasia keeps regulated authority with the adjuster while exposing the reasoning, evidence, citations, permissions, and audit trail behind every recommendation.
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