Last updated: 1 May 2026
These Terms of Service govern access to and use of the Aspasia website and platform. Please read them carefully before accessing our services.
By accessing or using the Aspasia website or platform, you agree to be bound by these Terms of Service. If you are accessing Aspasia on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.
Enterprise use of the Aspasia platform is governed by the applicable Master Services Agreement or Subscription Agreement in place between Aspasia and the client organisation. In the event of conflict, the executed agreement takes precedence over these general terms.
Aspasia grants authorised users a limited, non-exclusive, non-transferable right to access and use the platform for the client organisation's internal claims operations, subject to the terms of the applicable agreement.
You may not: sublicense, resell, or distribute access to the platform; reverse-engineer, decompile, or attempt to extract source code from the platform; use the platform to develop competing products; or introduce malicious code or interfere with platform integrity.
All intellectual property rights in the Aspasia platform — including software, models, interfaces, documentation, and trademarks — are owned by or licensed to Aspasia. Nothing in these terms transfers ownership of any intellectual property to you.
Client data submitted to the platform remains the property of the client. Aspasia acquires no rights to that data beyond those strictly necessary to provide the contracted service.
Each party agrees to keep confidential the other party's non-public information disclosed in connection with these terms or any agreement, and to use such information solely for the purpose of the commercial relationship.
Confidential information does not include information that is or becomes publicly available through no fault of the receiving party, was rightfully known by the receiving party prior to disclosure, or is required to be disclosed by law or regulatory authority.
To the extent Aspasia processes personal data on behalf of a client in the course of providing services, it does so as a data processor acting on the instructions of the client as data controller. Such processing is governed by the Data Processing Agreement applicable to the client relationship.
Aspasia maintains security measures appropriate to the nature of the data processed. Details are available on request and are published in our Privacy Policy.
Aspasia warrants that the platform will perform materially in accordance with its documentation during the applicable subscription term. Aspasia does not warrant that the platform will be error-free or uninterrupted, or that outputs will meet any particular standard of accuracy in all cases.
The platform is designed to support — not replace — human judgment at regulated decision points. Clients remain responsible for final claims decisions and for compliance with applicable insurance regulation.
To the maximum extent permitted by applicable law, Aspasia's aggregate liability to any party for any claims arising under or in connection with these terms will not exceed the fees paid by that party to Aspasia in the twelve months preceding the event giving rise to the claim.
Neither party will be liable for any indirect, incidental, consequential, or punitive damages, or loss of revenue, data, or goodwill, however caused and regardless of theory of liability.
Either party may terminate use of the platform upon expiry of the applicable subscription term. Aspasia may suspend or terminate access immediately upon material breach of these terms or the applicable agreement where the breach is not remedied within fourteen days of written notice.
Upon termination, client data will be returned or deleted in accordance with the applicable data processing agreement.
These terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless the applicable client agreement provides otherwise.
We may update these terms from time to time. Material changes will be communicated by updating the date at the top of this page and, where appropriate, by direct notice to active platform users. Continued use of the platform following such changes constitutes acceptance of the updated terms.